Frequently Asked Questions

Where are Outback Body Products made?

Outback Body Products are handcrafted in small batches in Collinsville, Queensland.

Do you offer local pickup?

Yes. Free local pickup is available in Collinsville. Please wait until you receive confirmation that your order is ready before collecting it.

Do you ship Australia-wide?

Yes. We offer $15 flat-rate shipping Australia-wide.

Can I visit Outback Body Products in person?

Yes. Outback Body Products has a small retail shop at 1 MacArthur Street, Collinsville. Please contact us before visiting to confirm availability.

Why might my product look slightly different from the photograph?

Our products are handcrafted in small batches. Minor variations in colour, pattern and appearance can naturally occur, but the product listing will accurately represent the product you are purchasing.

Where can I find product ingredients and directions?

Ingredients, directions and relevant warnings should be shown on the product listing and product label. Please contact us if you need further information before purchasing.

How should I care for handcrafted soap and solid haircare bars?

Keep them on a well-draining dish and allow them to dry between uses. This helps the bars last longer.

What should I do if there is a problem with my order?

Please contact us as soon as possible and include your order number, a description of the problem and photographs where relevant. We’ll review the issue and help you with the next step.